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FAQs

Shipping Information

We can ship to P.O. Boxes as well as APO/FPO addresses. Please note that shipments to APO/FPO addresses may take longer due to military mail processing times.

Yes, if you have placed multiple orders and would like to combine them into one shipment, please contact us as soon as possible or place a note when your order is placed. We will do our best to accommodate your request, provided that the orders have not yet been processed for shipping.

Call 716-204-7215 for US orders. No return and exchange policy for international customers

Yes, beside subscription plan, we provide free shipping to any order over $100 shipped to a United States address!

If a package is lost or damaged during transit, we will issue a refund or replacement, please reach out to us at 716-204-7215 or email us at info@lubricityinnovations.com,  with your order details, and we will assist you in resolving the issue as quickly as possible.

Proof of purchase required. Returns must be made to the point of purchase within 15 days. Refunds are not available for subscription items.

 

Direct Consumers: Select “Products” at the top of the page, click on the bottle you want to order, select the quantity, and then press the “add to cart” button. Visit the shopping cart to finish your order.

For Business: Please reach out to us at 716-204-7215 ext.- 2025 or email us at salesorders@youfirstservices.com for discounted price.

All products are shipped Standard Shipping (3-5 business day delivery)

NY and adjacent states will receive their package within 3 days.

Shipping costs depend on the size of the order because larger or heavier shipments require more packaging, space, and handling. Shipping carriers charge based on weight and dimensions, so a bigger order naturally costs more to transport.

 

All orders placed before 2pm EST will be processed and shipped on the same day.

Any order after 2pm EST will be processed and shipped next business day.

Tracking information is included in the order confirmation email.

If you would like to receive tracking details, please reach out to us at 716-204-7215 or email us at info@lubricityinnovations.com, and we will be happy to provide them.

Once an order has been shipped, we are unable to change the shipping address. However, if you contact us before the order is processed for shipment, we will do our best to update the address for you.

While we are unable to guarantee a specific delivery date and time, you may request a specific shipping date. We will do our best to accommodate your request, but final delivery timing depends on the carrier's schedule and transit times.

We ship to all US States, Territories and Canada.

To ensure your order clears up international customs, only a 90-day supply can be shipped per international regulations. This would be a maximum order of 3 bottles of Lubricity 2oz.

Ordering with our subscription plan can provide greater savings including free shipping. You'll receive an email reminder two days before your Auto-Ship is processed. Auto-Ship orders save you time and money.

You can change your flavors, quantities, and shipping dates, or cancel at any time. Check our terms and conditions on subscription.

Typically, orders arrive within 3-5 business days after being shipped. However, due to increased demand it may take longer. You'll receive a tracking email as soon as your order is on the way. If you do not receive your order, please contact through info@lubricityinnovations.com.

FAQs

About Products

Lubricity® products stand out due to their use of hyaluronic acid, a natural lubricant combined with other simple natural ingredients. Providing you an effective, long-lasting relief from dry mouth symptoms.

Lubricity is provided in a flavorless formulation for patients suffering from Sjogren's Syndrome who are sensitive to flavors, especially mint, as the mint oil or any other flavor could produce a burning sensation on cracked tissue. We are proud supporters of the Sjogren’s Foundation.

Lubricity Xtra is offered in Strawberry and Mint flavors, especially for consumers experiencing cotton mouth, keeping their mouth moist and their breath fresh.

The action of Lubricity forms a coating to the oral mucosal tissue and decreases tissue on tissue friction with hydration. Lubricity products are scientifically designed to provide much desired comfort and relief to those suffering from Dry mouth or Cotton mouth.

You have your choice of 2 bottle sizes! 0.5 oz., and 2 oz. for a 7- or 30-day supply respectively.

It is advised to use Lubricity after eating to retain the gel film applied and benefit from 4 hours of uninterrupted relief.

 

Lubricity and Lubricity Xtra are over-the-counter products. Lubricity can be found at Walmart, Tops and many other online options like Amazon, Lubricityinnovations.com and will be delivered directly to your door!

Yes. Our products are well under the 3 oz limit, they are handy, fit in your pocket, on the go product to refresh and moisten the mouth instantly.

Lubricity products are sugar free.

Lubricity products do not have artificial colorings or flavor.

 

Products should always be used according to the product labeling. It is our recommendation that anyone who is not sure whether they can use this product should seek the advice of their physician or dentist.

Follow package instructions – spray directly in and around the oral cavity.

No, Lubricity is meant to be stored at room temperature. Lubricity can be stored between 40℉ and 85℉ safely.

The expiration date for each Lubricity bottle is stamped on the individual packaging. Lubricity is meant to be used regularly and should be used within 30 days of opening the security seal.

Lubricity formulation does not have any significant side effects. Allergies to specific ingredients are possible. Avoid using Lubricity if you are allergic to formulation ingredients.

Lubricity should be used according to the recommended dosage. It is our advice that anyone who is not sure whether they should use Lubricity should seek the advice of their physician or dentist.

Lubricity products are in a spray bottle and are designed to coat and moisture the oral cavity, the ingredients are safe and do not pose a health hazard in small quantities.

Keep out of reach of children and pets.